A clear starting point for understanding refunds and plan changes.
Last updated: 7 October 2026
Check the plan duration, price, device compatibility and service terms before committing. If you are unsure whether your device is supported, contact support first.
Refund eligibility depends on the specific service terms and applicable consumer law. Any refund promise should be confirmed in writing before payment.
If a service does not work because an unsupported device, app or configuration was used, that does not automatically create a refund entitlement. Contact support so the issue can be assessed.
Need help with a refund or your order? Contact us directly on WhatsApp with your order details and a short description of the issue. Do not send full card details or passwords.
Clear pricing, practical setup guidance and support for compatible devices.